Fill out the return form found on the back of the invoice from your order. If you no longer have your invoice you can get it here: Return Form.
Indicate what you’re returning and why. Let us know if you would like to return your item(s) for an exchange, refund, or junny (junny.ca) credit. In order to process your return, please include your name, email address, and order number along with the items that you’re returning. You’ll be responsible for the shipping charges associated with sending the return back to us.
If you’re asking for an exchange, we’ll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you junny (junny.ca) credit instead. If you do not want a credit, email us and we can change it out for a refund or a different item(s). If you’re asking for a refund, you’ll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.
All returned items must be in the original condition you received them in. We do not accept washed items. If we sent you the wrong item or it is defective, contact our Sales department and we can help to replace your item.
Purchases made at a powwow or event are not eligible for online returns.
Certain items, like custom-printed goods, are not eligible for returns. Custom-printed items are especially made for you and your order. And because of this limited nature, we’re unable to accept returns.
We still want to make sure the custom printing process gives you products you enjoy, so we triple check every step along the way to guarantee their quality. We’ll happily replace these items if they arrive damaged or if the quality is unsatisfactory. If a custom printed item is ineligible for returns, there will be a link on the product page that says ‘This item has a special return policy’ , which will provide additional information about the returns policy.
This product is custom printed especially for you, as soon as you order it. We want to ensure this new order fulfillment and production process will give you products you love. So we triple check every step along the way to guarantee their quality. Although we cannot accept returns on these custom printed products, we’ll happily replace items that arrive damaged or if the quality is unsatisfactory.